FAQ - Frequently Asked Questions
What are the shipping times for your products?
Your order is shipped within 2 to 3 days. Our average delivery times are then 7 to 9 days throughout France.
Do you ship internationally?
Yes, absolutely. We ship worldwide if needed.
Where are your products shipped from?
Our products are shipped from our warehouses in France and Europe.
Do you provide tracking information for products?
Yes, you can track your order by clicking on the following link: [tracking link](https://adezalive.com/apps/parcelpanel) or by contacting us by email at: contact@adezalive.com
Some items are missing from my order, what should I do?
Our products are shipped separately according to your order. If your order contains items from different warehouses, there may be multiple deliveries.
What should I do if I received a damaged item?
Please send us a photo of the damaged item to the email address: contact@adezalive.com and we will send you a replacement item as soon as possible.
Where are you located?
Our office is located at the following address: 60 rue François 1er, 78005 Paris.
I still haven't received my order. What can I do?
We apologize for any delays. Please contact us by email at: contact@adezalive.com for assistance.
Do you have a refund policy?
Yes, we refund open orders within 30 days of the order date. For more information, please see our [refund policy](refund policy link).
Your order is shipped within 2 to 3 days. Our average delivery times are then 7 to 9 days throughout France.
Do you ship internationally?
Yes, absolutely. We ship worldwide if needed.
Where are your products shipped from?
Our products are shipped from our warehouses in France and Europe.
Do you provide tracking information for products?
Yes, you can track your order by clicking on the following link: [tracking link](https://adezalive.com/apps/parcelpanel) or by contacting us by email at: contact@adezalive.com
Some items are missing from my order, what should I do?
Our products are shipped separately according to your order. If your order contains items from different warehouses, there may be multiple deliveries.
What should I do if I received a damaged item?
Please send us a photo of the damaged item to the email address: contact@adezalive.com and we will send you a replacement item as soon as possible.
Where are you located?
Our office is located at the following address: 60 rue François 1er, 78005 Paris.
I still haven't received my order. What can I do?
We apologize for any delays. Please contact us by email at: contact@adezalive.com for assistance.
Do you have a refund policy?
Yes, we refund open orders within 30 days of the order date. For more information, please see our [refund policy](refund policy link).